Senior Product Manager, Procore Intake & AI Support Experience

We’re looking for a Senior Product Manager to join Procore’s Product & Technology Team. In this role, you’ll own two of the highest-leverage problems in our customer lifecycle: getting customer data into Procore in an AI-native way, and helping customers help themselves once they're in. The primary goal of this role is to reduce the operational cost of serving customers while accelerating their time to value.

As a Senior Product Manager, you will start by leading Procore Intake, our AI-powered platform for bringing customer data into Procore. Today, every customer who wants to migrate their data hits the same wall: Procore won't accept the file they have. They download a rigid template, manually reformat their data to match it, and hope it imports on the first try. It often doesn't. The result is slower go-lives, millions in support and implementation cost, and lost deals during competitive migrations off Autodesk, Sage, and Vista.

Intake flips that model. Instead of asking customers to learn our data format, we use AI to learn theirs. Customers upload the file they already have, Procore figures out the mapping, the customer reviews and confirms, and the data comes in. We're building this as a reusable platform, not a one-off fix, starting with the company directory and expanding across every major Procore data surface.

Once Intake is on a strong trajectory, you will expand into owning the AI support experience: the in-app, AI-powered help that lets customers resolve issues without waiting on a human agent. The goal is direct: reduce Procore's cost to serve while making in-product support faster and better for the customer.

What we’re looking for:

• 8+ years of product management experience, preferably within SaaS, B2B, or enterprise software environments.

• Proven track record of shipping product-led growth or self-service experiences that measurably reduce time to value or cost to serve.

• Hands-on experience building and launching AI or ML-powered product features, with a clear understanding of practical AI application.

• Strong data-driven mindset with documented expertise in user analytics, product experimentation, and cohort analysis.

• Deep platform thinking capabilities, with a history of building scalable solutions that apply across multiple products and use cases.

• Technical comfort navigating data-heavy problems, including file formats, data mapping, migrations, and complex integrations.

• Exceptional collaborative skills gained from partnering closely with engineering and design teams in fast-paced agile environments.

• Outstanding communication skills and stakeholder management experience, with the ability to influence and drive cross-functional alignment.

• Bonus: Experience in construction technology, building AI-powered customer support tools, or migrating enterprise customers off legacy systems.