Job Description
Hybrid Role: Requires 3 days onsite at our Costa Rica office (Zona Franca UltraLAG, Level 1, Heredia) and 2 days remote per week.
We’re looking for a Research & Data Administrator to join Procore’s Scout Research Team. In this role, you’ll partner with your team and key Customer Success Team members to ensure customers receive the accurate, legally compliant documents they have earned. The primary goal of this role is to correct data inaccuracies, fill in missing information, and maintain efficiency through clear, steady communication.
As a Research & Data Administrator, you’ll work with cross-functional teams to manage and update project information, ensuring data integrity and quality. Use your investigative skills, attention to detail, and communication abilities to make a significant impact on our customer relationships. This is a unique opportunity for someone who loves solving problems and enjoys the challenge of maintaining data accuracy while prioritizing customer satisfaction.
This position reports to the Manager, Pro Research and will be based in our Costa Rica office. We’re looking for someone to join us immediately.
What you’ll do:
Search for property information through online county websites, internal and external tools
Interact with customers and construction companies via telephone and email to gather and verify data
Work efficiently under deadlines, prioritizing tasks based on Service Level Agreements (SLAs)
Update job information in the database through accurate data entry
Correct inaccuracies and fill in gaps based on customer-provided data
Communicate proactively with customers to ensure they receive the documents they need in a timely manner
Identify opportunities for process improvement and collaborate with team members to implement efficiencies
Learn and utilize construction-related databases and research tools to perform your job effectively
What we’re looking for:
Proactive problem-solver with strong analytical skills
Attention to detail and precision in your work
Quick and efficient with the ability to maintain a fast pace
Strong customer service perspective in all interactions
Hard-working, with the ability to step out of your comfort zone when necessary
Comfortable with routine tasks and meeting deadlines
Eagerness to learn new tools and software to improve workflows
Ability to work independently, with a collaborative team mindset
Additional Information
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
Want to learn more about #LifeAtProcore? Ask our team on our Q&A platform!
Learn about our applicant and candidate privacy policy and about creating a profile on My Settings.
This website uses cookies to improve your browsing.
We use cookies to personalize content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click "I Accept". If you click on "Manage Cookies", then you can decline the use of performance cookies but you may have a deteriorated user experience. You can change your settings by clicking on the Settings link on the top right of the device.
Procore does not sell Personal Data in the traditional sense, please see our Do Not Sell Policy.
A one-time (for page view) session cookie is necessary to provide protection against a security attack called "Cross-site scripting (XSS)".
This cookie is mandatory, short lived (one page interaction) and contains no personally identifiable information.
This website uses 2 performance cookies.
The first is a long term cookie (13 months) used to remember you as a candidate and maintain your preferences.
The second is a temporary session cookie (lasts for 15 minutes or when your session ends) used to tie activity such as form submissions and page views with location data (city, country) and present a more localized and relevant job recommendations and other career related content.