Payments Onboarding Specialist

Job Description

Procore is looking for a Payments Onboarding Specialist! This role reports to Corporate Strategy and will have significant cross-functional collaboration with Product and Customer Success teams. In this role, you'll have the opportunity to directly impact the success of our customers by ensuring their vendors have a seamless onboarding experience with Procore Pay.
 

What You'll Do:

• Guide vendors through onboarding, ensuring they are set up for success with our payments solution, Procore Pay.
• Collaborate with general contractors to facilitate adoption among their vendors, who are mainly subcontractors.
• Leverage tools like Airtable, Salesforce, and Outreach to manage workflows, prioritize tasks, and streamline communications.
• Identify opportunities to improve onboarding processes and customer satisfaction, working closely with the Product and Customer Success teams.
• Serve as a trusted partner to customers, helping them unlock the full potential of Procore Pay.
   

What We're Looking For:

• Experience in customer success, customer support, sales or sales development, account management, or a related field.
• Strong interpersonal and communication skills, with the ability to simplify complex processes for customers.
• Proficiency with CRM tools and task management platforms; experience with Salesforce is a plus.
• A proactive, “Help First” mindset—you prioritize solving problems, supporting customers, and driving shared success.
• Creativity and the ability to think outside of the box to solve complex problems.

Additional Information

Base Pay Range $63,232 - $86,944. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.