Transaction Monitoring Investigator

Job Description

We’re looking for a Transaction Monitoring Investigator to join Procore’s Payment Operations Team. In this role, you’ll be a key player of Procore's new licensed money transmission-related payments service, helping to ensure the smooth processing of payments. In this role, you will be responsible for monitoring, analyzing, reviewing and reporting on payment activity. ​

As Transaction Monitoring Investigator, you’ll partner closely with various internal stakeholders across the organization, including Product, Revenue, Finance, and Legal and Compliance to provide excellent operational anti-money laundering and fraud risk compliance support.  To be successful in this role, you are analytical, curious, innovative, and able to navigate a highly complex organization. You can move fast and utilize systems and processes to ensure that the compliance function is nimble, customized for the unique facets of the business, and can adapt to the growing changes of the business and payments landscape. This is an exciting opportunity to join a small and exceptionally talented cross-functional team pursuing new and innovative business opportunities within the larger company.

This position reports into our Director of Payment Operations and will be based in our Austin, TX office. We’re looking for someone to join us immediately.

What you’ll do:

• Conduct daily monitoring of customer account activity and transactions using automated monitoring systems and manual review techniques to identify potentially suspicious patterns and anomalies. 

• Ensure all client transactions comply with AML/CTF procedures and guidelines and company policies/procedures.

• Collaborate with internal teams to identify and mitigate potential fraudulent activities, including monitoring suspicious transactions and implementing appropriate controls.

• Review customer documentation and KYC/KYB information to assess risks related to payment transactions.

• Analyze transaction data, customer information, and other relevant documentation to determine if unusual activity warrants further investigation, including recommendations when filing Suspicious Activity Reports (SARs) with FinCEN may be necessary, ensuring all required documentation is complete and accurate.

• Investigate alerts generated by the transaction monitoring system, documenting the rationale for the alert, the steps taken during the investigation, and the final disposition.

• Generate regular reports on payment transaction volumes, trends, and performance metrics. 

• Identify areas for process improvement within the payment processing workflow and collaborate with cross-functional teams to implement solutions that enhance efficiency and accuracy.

• Stay informed about current fraud trends, money laundering typologies, and terrorist financing methods.

• Contribute to the preparation of reports for management and regulatory agencies.

• Assist with audits and examinations related to transaction monitoring.

• Maintain accurate and complete records of all monitoring activities and investigations.

What we’re looking for:

• Minimum 3-5  years of proven expertise and experience in transaction monitoring, AML compliance, fraud investigation, or a similar role within a financial institution. 

• Bachelor's degree in Finance, Accounting, Criminal Justice preferred, or equivalent experience.

• CAMs Certification preferred, but not required

• Solid understanding of the Bank Secrecy Act (BSA), USA PATRIOT Act, AML regulations, and OFAC requirements.

• Familiarity with transaction monitoring systems and their functionalities.

• Excellent written and verbal communication skills, including the ability to clearly and concisely document findings and prepare reports.

• Strong analytical and problem-solving skills with the ability to interpret complex data and identify patterns.

• Be highly responsive and service-oriented, with a demonstrated ability to maintain strong working relationships with internal partners

• Ability to think creatively to address compliance issues in a way that supports the overall business strategy, interpret legal guidance, and turn it into operational policies and systems-based solutions

• Passion for technology and energized by the challenges of serving a rapidly scaling company in a dynamic, hyper-growth environment

• Ability to simultaneously manage workloads, multiple client demands, and shifting priorities within a fast-paced, rapidly evolving environment

• Strong desire to learn the business and to function integrally as part of an interdisciplinary team

• High EQ, impeccable professional ethics, integrity, judgment, and demonstrated ability to handle highly confidential information

• Able to operate autonomously while being a team player who brings a positive “can do” attitude to the workplace, working collaboratively with internal business partners

Additional Information

Base Pay Range $71,552 - $98,384. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.