Senior Manager, Service Cloud & Certina Application Development Engineering

Job Description

We’re looking for a talented Senior Manager, Application Development Engineering for Service Cloud and Certinia to join Procore’s journey to revolutionize a historically underserved industry.

As a Senior Manager, you will be responsible for leading a team focused on the delivery and continuous improvement of Salesforce applications and solutions. You will play a pivotal role in driving the implementation of key business initiatives, while partnering closely with our Customer Success, Global Professional Services & Customer Support business units. Your focus will be on strategic alignment, team leadership, and ensuring the efficient, scalable use of Salesforce technologies.

You will lead a team of developers, business system analysts, and quality engineers, managing performance and development to achieve exceptional results. As a thought leader in Salesforce engineering, you will bring a forward-thinking approach to optimizing processes, driving innovation, and ensuring the team’s output aligns with business goals.

What you’ll do:

• Leadership and Team Development: Recruit, manage, and mentor a high-performing, cross-functional team of developers, business system analysts, and quality engineers. Set performance goals, lead promotions and compensation discussions, and guide career development.

• Strategic Alignment: Collaborate with business stakeholders to drive the end-to-end delivery of critical initiatives. Align Salesforce-related projects with broader business objectives, ensuring they contribute to the company's growth and customer satisfaction goals.

• Technical Leadership: Act as a technical thought leader, providing strategic direction on Salesforce architecture and development. Shape the future of the Salesforce ecosystem in the organization, from the adoption of new technologies to the implementation of advanced features like Omni-channel support, Salesforce Communities, and AI-driven solutions.

• Process Optimization: Champion continuous improvement by identifying operational inefficiencies and leading efforts to streamline development processes, delivery pipelines, and system performance.

• Innovation: Stay informed on the latest Salesforce advancements, emerging technologies, and best practices. Guide your team in adopting relevant innovations to enhance the platform’s functionality, scalability, and user experience.

• Collaboration: Work closely with cross-functional teams, including product managers and business leaders, to prioritize and manage the release of new features and system enhancements.

• Agile Practices: Take an active role in the Agile development process, ensuring that the team delivers high-quality solutions quickly and efficiently in a fast-paced environment

What we’re looking for:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

• 12+ years of experience leading Salesforce delivery teams, with a strong focus on Service Cloud and Professional Service Automation (PSA).

• Extensive experience with Salesforce Service Cloud, Certinia/ Financial Force implementations and other Salesforce products, with a deep understanding of platform capabilities and architecture

• Technical Expertise: Proven experience implementing advanced Salesforce functionalities, including Omni-channel support and Generative AI (Gen AI) capabilities.

• Leadership Skills: Strong leadership and people management skills, with a track record of building and developing high-performing teams. Ability to manage promotions, performance improvement plans, and compensation reviews.

• Problem Solving and Prioritization: Excellent analytical and problem-solving skills, with the ability to manage competing priorities in a dynamic, fast-paced environment.

• Innovation Mindset: Passion for staying up-to-date with industry trends and leveraging new technologies to continuously improve the Salesforce platform and its use within the organization.

Additional Information

Base Pay Range $163,040 - $224,180. Eligible for Bonus Incentive Compensation. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.