Senior Legal Operations Specialist - CLM

Job Description

We’re looking for a results-oriented Senior Legal Operations Specialist - CLM to join Procore’s Legal, Regulatory & Compliance (LRC) Department. In this new role, you’ll play a critical part in advancing and maturing the way we leverage our Contract Lifecycle Management (CLM) solution – Ironclad – ensuring that users can easily execute and report on revenue and non-revenue agreement types as we continue to scale. Success hinges on your ability to collaborate cross-functionally to deliver responsive solutions spanning a wide range of high-impact topics while fostering operational excellence, continuous improvement, and industry best practices in the delivery of contracting services across the organization.  

As Senior Legal Operations Specialist - CLM you’ll be an integral part of the Legal Operations team, partnering with a variety of internal stakeholders, including LRC, IT, Sales, Revenue Operations, Deal Desk, Procurement, Sales Enablement, and other internal operations teammates, as well as third-party service providers, to continuously help deliver scalable cross-functional process improvements and ensure our tools support them. You’ll use your broad understanding of commercial contracting processes, the CLM and analytics tools landscape, in-house legal department practices, and customer service and solution orientation to drive improved value realization in the commercial contracting space by continuously improving our contracting practices and ability to leverage insights from those agreements. This is a rare chance to help shape our CLM journey on the Legal Operations team you always wanted to work for but didn’t know existed. This role will provide valuable infrastructure that enables the LRC Department and all commercial contracting stakeholders to support the company’s continued growth and success. Come join us!  

This position will report to our Director, Legal Operations, and will be based in our Pune, India office. We’re looking for someone to join us immediately. 

WHAT YOU'LL DO

• Support contract data review and remediation, including refining data capture mechanisms and developing a comprehensive data dictionary in partnership with our Data, Technology, & Security team

• Translate business priorities and high-level requirements into user stories and acceptance criteria

• Collaborate with the Legal Operations team on ongoing sprints, including pre-grooming, grooming, and definition of done

• Coordinate User Acceptance Testing efforts with cross-functional teams

• Develop & maintain user training and enablement, as well as, ongoing reference materials

• Provide Tier-1 support to Sales and cross-functional teams related to Ironclad workflow and commercial contracting-related issues

• Partner with the Legal Operations team’s Business Intelligence Analyst to provide insights related to contracting processes

• Lead or support additional LRC projects as needed, potentially including the ongoing ownership of longer-term programs

WHAT WE ARE LOOKING FOR

•  5+ years of relevant business analysis experience, with a minimum of 3 years of Ironclad CLM program experience (gained ideally at a SaaS or other high-growth technology company) in roles of increasing responsibility

•  Ability to initiate, prioritize, plan, and manage work through to successful completion

• A proactive and organized approach to recognizing needs, solving problems, anticipating issues, and developing solutions

• Strong organizational skills, attention to detail, excellent written and verbal communication skills, and demonstrable flexibility in approach and responsibilities

• Exceptional interpersonal skills, ability to work well in a team environment, and proven aptitude to engage, influence, and align internal and external stakeholders

• Ability to simultaneously manage workloads, multiple client demands, and shifting priorities within a fast-paced, rapidly evolving environment

• Strong desire to learn the business and to function integrally as part of an interdisciplinary team

• High EQ, impeccable professional ethics, integrity,  judgment, and demonstrated ability to handle highly confidential information

• Able to operate autonomously while being a team player who brings a positive “can do” attitude to the workplace, working collaboratively with other members of the LRC Department and with internal business partners

• Demonstrable proficiency in Google applications (including Gemini, NotebookLM, Gmail, Drive, Docs, Slides, and Sheets), Slack, Jira, Confluence, Salesforce, Docusign, and Tableau  

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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