People Services Coordinator

Job Description

We’re looking for a People Services Coordinator to join Procore’s People Team. In this role, you’ll support the employee lifecycle from onboarding through offboarding, while also maintaining HR systems and records and serving as a key point of contact for employee inquiries. You’ll play a critical role in ensuring smooth day-to-day operations and compliance across all HR processes.

As a People Services Coordinator, you’ll partner with the broader People team to manage onboarding, offboarding, document creation, system updates, and employee support. Use your strong attention to detail, communication skills, and ability to multitask to keep HR processes efficient, accurate, and employee-focused. This is a great opportunity to grow within a dynamic HR team—join us and help shape the employee experience at Procore.

This position reports into the Manager, People Services and will be based in our Heredia, Costa Rica office. We’re looking for someone to join us immediately.

What you’ll do:

• Coordinate onboarding and offboarding processes, including background check monitoring and offboarding packet preparation

• Draft and issue employment-related documents, such as offer letters, termination letters, and employment agreements

• Serve as a first point of contact for HR-related inquiries and direct employees to self-service resources when applicable

• Act as a liaison between employees and internal departments such as Payroll, IT, and Accounts Payable

• Manage and assign service requests through Jira and update employee records in HRIS and other systems

• Maintain accurate personnel files and ensure data is compliant with company policies and legal standards

• Create and maintain Standard Operating Procedures (SOPs) and other process documentation

• Support audits and compliance reviews through detailed and organized recordkeeping

• Assist with scheduling HR-related meetings, interviews, and trainings, and participate in ad hoc projects

What we’re looking for:

• Bachelor’s degree in Human Resources or a related field preferred

• 1+ years of experience in an HR support or coordination role preferred

• Proficiency in HRIS systems and tools such as Microsoft Office, Slack, Jira, and Workday

• Strong organizational skills and the ability to multitask in a fast-paced environment

• Excellent verbal and written communication skills

• High level of professionalism, confidentiality, and discretion when handling sensitive information

• Strong attention to detail and a proactive approach to problem-solving

• Team-oriented mindset and ability to collaborate across departments

Additional Information

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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