Implementation Manager, Emerging - Specialty Contractor

Job Description

We're looking for a dynamic Implementation Manager, Emerging - Specialty Contractor  to help us with customer training and onboarding for our SMB Customers. You will manage a portfolio of new and existing customers and help them progress through the onboarding and implementation phase to 'go live’ on the Levelset platform. Your goal is to decrease time-to-value for our rapidly growing customer base and drive adoption of our product.  As the first touch point in a customer’s experience after purchasing Levelset, you will be critically important in delivering an initial experience that WOWs and ultimately sets up customers for long-term success with Levelset.

The person who fills this role should be interested in growing in the field of Customer Success. This position reports into the Manager, Customer Success. We’re looking for someone to join us immediately.

What you’ll do:

• Conduct customer training sessions on Levelset's products, methodologies, and industry best practices through phone, screen-share, email, or occasional in-person communication.

• Manage a portfolio of SMB customers through the onboarding process with both webinars and 1:1 meetings.

• Develop new training content, including written guides, live webinars, recorded videos, and knowledge base articles.

• Collaborate with customer success managers to provide account notes and support to retain and expand customer base.

• Assist customers in setting up basic integrations between Levelset and other systems.

• Comprehend customer data (jobs, contacts, financials) and its synchronization with Levelset's product offerings.

• Work closely with the Education Experts team to innovate and scale existing processes.

What we’re looking for: 

• 1+ years of experience in Customer Success or Onboarding, working directly with customers

• Proven ability to guide customers through new processes and ensure their success

• Outstanding communication skills (phone, email, video chat), with an emphasis on clarity, conciseness, and engagement

• Excellent active listening skills

• Ability to thrive in a fast-paced, high-expectations environment

• Self-motivated and resourceful, with a strong desire to make a difference

• Tech-savvy and quick to learn new tools

Additional Information

Base Pay Range $42,840 - $58,905 plus commission for an estimated on-target earnings of $50,400 - $69,300. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.