Staff Business Systems Analyst, Order to Revenue

Job Description

Procore is seeking a highly skilled and experienced Staff Business Systems Analyst, Order to Revenue Systems to join our team. This role will focus on analyzing, designing, and optimizing the Order to Revenue systems to enhance our business operations. The ideal candidate will have a strong background in Order Orchestration, Billing, Payments, Revenue Recognition processes, and business analysis, with a proven track record of implementing effective solutions that drive efficiency and support strategic goals.

The construction vertical is ripe for technological innovation. Construction impacts the lives of nearly everyone in the world, and yet it’s one of the least digitized industries. Procore is leading the market with our SaaS construction platform. We build for real people with real experiences, empowering Groundbreakers to develop and transform the communities where we all live. 

As a Staff Business Systems Analyst you'll spearhead the design and implementation of cutting-edge financial systems, collaborating closely with stakeholders to align technology with corporate objectives. This role offers the chance to drive impactful process improvements, manage dynamic system projects using agile methodologies, and ensure seamless integration across platforms, all while providing vital user training and support.

This position will report to the Director, Business Systems and is located in our Austin, TX office. We’re looking for someone to join our team immediately.

What you’ll do:

• System Analysis and Design: Lead the analysis, design, and implementation of systems. Collaborate with stakeholders to gather requirements, identify system needs, and create detailed functional specifications. Serve as a technical advisor for Financial Systems, leading recommendations for new systems and updates to platform architecture that increase the efficiency and reliability of our Financial Systems, ensuring alignment with Revenue, Legal, and Finance needs, corporate objectives, and IT standards.

• Process Improvement: Evaluate existing financial and procurement processes to identify areas for improvement. Develop and recommend solutions to enhance system performance, streamline workflows, and increase operational efficiency.

• Initiative Management: Drive system implementation projects, including planning, execution, and monitoring. Coordinate with cross-functional teams and third-party vendors as necessary. Employs agile methodologies to ensure rapid iteration and continuous improvement.

• Data Management and Reporting: Design and implement reporting solutions to provide actionable insights into financial and procurement operations. Develop and maintain dashboards, reports, and analytics to support decision-making.

• System Integration: Oversee the successful integration of Order and processes to enable revenue recognition. Ensure data consistency and integrity across platforms. Demonstrated ability to think end-to-end (including boundary systems) and recommend decisions/trade-offs at the portfolio level and provide options considered, data, recommendations, and principles behind the decision process.

• User Training and Support: Provide training and support to end-users. Develop user manuals and documentation to facilitate the effective use of financial and procurement systems.

• Team Work: Lead by example in promoting a collaborative team environment. Facilitate effective team meetings and ensure all voices are heard. Mediate conflicts and foster a positive, inclusive team culture. Coordinate and align team efforts to achieve common goals. Mentor junior team members and support their development within the team. Leverage individual strengths to enhance overall team performance .

• Compliance and Security: Ensure systems comply with relevant regulations and internal policies supporting the company controls. Implement and maintain security measures to protect sensitive data.

• Stakeholder Engagement: Participate in stakeholder meetings and facilitate productive discussions to ensure clarity in requirements and provide feedback. Partner with program and product managers on stakeholder engagement plan, identifying communication strategies and frequency. Manage diverse stakeholder needs and expectations effectively, balancing competing priorities. Foster a collaborative environment where stakeholders feel valued and heard. Use advanced techniques to resolve conflicts and address concerns promptly. Ensure stakeholder feedback is integrated into project plans and solutions.

• Vendor Management: Collaborate with SaaS vendors and service providers to manage system upgrades, troubleshoot issues, and ensure the delivery of high-quality services.

What we’re looking for:

• 8+ years of relevant industry or consulting experience in the design, implementation, and maintenance of QTC/Subscription Management/Revenue Recognition systems, preferably at SaaS companies

• Demonstrated experience and expertise with Zuora Billing (technical and functional). Knowledge of Revenue, Payments and/or CPQ products would be added advantage

• Expertise with Zuora Workflows and Zuora Billing APIs is a MUST as you would be heavily involved in these areas and partner with integration team

• A self-starter with the ability to work independently

• Strong communication skills, with ability to communicate with business users of varying levels of technical expertise

• Experience with Quote-to-Cash processes at SaaS companies

• Must be customer-focused and work effectively with cross-functional teams

• A growth mindset and desire to stay up-to-date with our products and features

• Experience with Agile methodologies and scrum

• Experience promoting changes across development, test, and production environments

• As we are a global company and support users across multiple time zones, you may be asked to work ‘on-call’ or on a rotational shift basis. This could include weekends, but typically only during quarter-ends.

Nice to have:

• Zuora certifications

• Salesforce (Lightning) experience

• Experience with application integrations and data validation 

• Previous experience with ZOQL queries and Zuora API

• Experience with Jira & Confluence

• Experience with Avalara, NetSuite & payment gateways such as Stripes

• Familiarity with accounting, especially GAAP & ASC 606 knowledge

• Experience working with a global team across multiple time zones

• Knowledge of emerging technologies and trends in financial systems

• Experience in change management and process re-engineering.

Additional Information

Base Pay Range $127,680 - $175,560. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.