Resilience Coordinator

Job Description

Put your technology skills to use to help support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools are built. Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries. That’s why we’re looking for talented Incident Coordinators/Resilience Engineers to embark on Procore’s journey to revolutionize a historically underserved industry.

As an Incident Coordinator/Site Reliability Engineer,  you’ll help ensure we respond to problems and build understanding of our changing systems, adapting to surprises and unexpected challenges. You will focus on reducing the impact incidents have on the business and our customers. You will  find opportunities to continuously build on best practices and clarify areas of ambiguity in our processes. You will also work collaboratively with our Customer Success and Product Support Engineering partners to keep teams aligned, enabling our entire organization to continually improve our systems, processes  and services.

This position will report to an SRE Manager on our Incident Management and Resilience Engineering team, with the opportunity to be located in our Carpinteria, CA headquarters, New York City, or Austin, TX office. Remote candidates will be considered based on experience with the expectation of occasional travel to these offices. 

Backed by the might of our teams, you’ll have the tools and resources needed to achieve extraordinary results that have a significant impact. This impact will extend beyond the boundaries of traditional engineering roles. If you’re strong technically, with the ability to build deep knowledge of a product and how it functions and fails, we have a spot for you on our team.

What you’ll do:

• Lead incident response efforts and handling for Engineering teams

• Partner with the Incident Management and Resilience Engineering team to develop a long term vision for building out a global 24/7/365 incident command center (think: NOC for cloud based systems)

• Work with engineering teams to develop and refine runbooks for incident scenarios. This work will inform automation efforts in some cases, and in others will be executed by the core team to standardize and improve incident responses (time to identify, mitigate and resolve problems) 

• Run incident retrospectives with a focus on generative outcomes

• Ensure the integrity of data collected in incidents is accurate 

• Author and Publish Incident Reports for higher severity incidents

• Function as a communications lead by capturing impact summaries and posting customer communications on our status page

• Work with the Incident management team directly to improve processes and pilot changes to processes and disseminate them throughout the engineering and CS organizations

What we're looking for:

• Bachelor’s Degree in Computer Science or a related field is preferred, or comparable work experience

• Strong analytical and technical skills

• 4+ years of professional work experience in a technology role or incident management role; Software Engineering, Systems, Operation, Product Support, SRE, or similar position

• Track record of digging in and learning as well as troubleshooting to overcome technical problems

• Familiarity with Github to onboard other Engineering Teams to various Incident Management tools and services

• Excellent verbal, visual, and written communication skills, including the ability to communicate to different levels of the organization and technical and non-technical audiences

• Interest in both how humans work together, and the software services we provide our customers (e.g. facilitation, negotiation, project management)

• Comfortable investigating and collaborating ambiguous and complex distributed systems to improve clarity

• Ability to analyze and present incident and retrospective data with relevant context

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

Additional Information

Base Pay Range $111,760 - $153,670. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.