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Premium Research & Data Administrator - Levelset

New Orleans, LA, United States

Premium Research & Data Administrator - Levelset

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Premium Research & Data Administrator - Levelset

  • REF2954A
  • New Orleans, LA, United States
  • Customer Success (CS)
  • Full-time

Job Description

If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful.

Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first customer-centric style? If this sounds like you, you would be an ideal fit for our Premium Research & Data Administrator position on Procore’s Scout Research Team. 

As a Premium Research & Data Administrator, you’ll partner with your team and key Customer Success Team members to ensure customers are getting what they have earned by sending legally compliant documents. Use your investigative and people skills to correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication. It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases, research project information, and contact (through phone calls and email) construction companies nationwide to fill in any missing information. If you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first, customer-centric style, we want to chat! 

This position reports into The Scout Research Manager, and will be based in our New Orleans, LA office. We’re looking for someone to join us immediately.

What you’ll do:

  • Search property information through online county websites, other internal and external tools
  • Interact with our customers and construction companies by telephone and email 
  • Work on deadlines prioritized by our SLA with our customers
  • Update job information in our database through data entry
  • Correct inaccuracies and fills in gaps based on our customer’s data

What we’re looking for:

  • You’re a proactive problem-solver who isn't afraid to get analytical in your approach
  • Strong attention to detail and precision while solving issues while maintaining efficiency
  • You like thinking on your feet and maintaining a customer service perspective in each interaction
  • An instinct to get out of your comfort zone, even if it's difficult
  • Experience getting comfortable  with a routine; can be given tasks and a schedule, and stay on track
  • Collaborate with team members, yet still possesses a strong capacity to work independently and effectively
  • You enjoy learning a new tool or software and lean into new opportunities to create efficiency with tech

About Levelset
Levelset, a Procore company, is building the software that empowers people in construction to get what they earn. We provide cloud-based construction management software that makes lien rights, payment paperwork, and compliance in the construction industry simple and stress-free, so contractors and suppliers can get paid faster, have easier access to capital, and less surprises.

Additional Information

Base Pay Range: $18.18 - $22.72

Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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