Staff Business Systems Analyst, Legal Systems

Job Description

Procore is seeking a highly skilled and experienced Staff Business Systems Analyst for Legal Technologies. The ideal candidate will be a pivotal member of our team, responsible for implementing large and complex systems projects within the legal domain, ensuring alignment with business goals, and providing strategic insights. 

The construction vertical is ripe for technological innovation. Construction impacts the lives of nearly everyone in the world, and yet it’s one of the least digitized industries. Procore is leading the market with our SaaS construction platform. We build for real people with real experiences, empowering Groundbreakers to develop and transform the communities where we all live. 

As a Staff Business Systems Analyst you will lead medium to large systems projects and initiatives, driving significant business outcomes and improvements across our legal technology stack. Additionally, this role will operate with minimal supervision and is expected to mentor and guide junior and senior analysts, and significantly influence strategic decisions within the organization related to legal technologies.

What you’ll do:

• System Analysis and Design: Lead the analysis, design, and implementation of legal technology systems. Conduct detailed analysis of legal business processes and identify inefficiencies or areas for improvement. Design information system solutions that address legal business requirements, working closely with legal business partners and cross-functional teams to implement them. Serve as a technical advisor, leading recommendations for new legal systems and updates to platform architecture.

• Legal Technologies Subject Matter Expert: Develop a deep understanding of legal business processes and systems. Possess in-depth knowledge of legal operations, contract lifecycle management, data privacy, and compliance processes, systems, and related technologies. Serve as a point of expertise on legal system features and capabilities, including Contract Lifecycle Management (CLM) platforms (specifically Ironclad), Salesforce managed packages for contract generation and submission to Ironclad, SimpleLegal for legal spend and matter management, OneTrust for data privacy and compliance tracking and vendor review processes, and e-signature tools like DocuSign.

• Technical Solution Design for Business Outcomes: Design system solutions that address legal business requirements and work closely with cross-functional teams to implement them. Ensure alignment with Legal, Revenue, and Finance needs, corporate objectives, and IT standards. This includes optimizing workflows between Salesforce and Ironclad for seamless contract management.

• System Administration / Support: Ensure legal systems comply with relevant regulations and internal policies supporting company controls. Implement and maintain security measures to protect sensitive legal data. Provide training and support to end-users on legal technology platforms. Develop user manuals and documentation to facilitate the effective use of legal systems. Perform in-depth troubleshooting and problem-solving for complex legal technology issues.

• Troubleshooting: Perform in-depth troubleshooting and problem-solving for complex issues across the legal technology stack. Use advanced tools and techniques to diagnose and resolve system and process problems. Develop and implement solutions to prevent recurrence of issues. Create comprehensive documentation of troubleshooting processes and solutions. Conduct root cause analysis and recommend enhancements to prevent future issues.

• Growth Mindset: Demonstrate resilience and adaptability in the face of setbacks and challenges. Mentor and support peers and junior analysts in their professional growth. Set and pursue ambitious professional development goals, particularly in the evolving landscape of legal technologies and AI. Encourage a culture of continuous improvement and learning within the team. Implement and share best practices learned from ongoing education and industry research.

• Team Work: Lead by example in promoting a collaborative team environment. Facilitate effective team meetings and ensure all voices are heard. Mediate conflicts and foster a positive, inclusive team culture. Coordinate and align team efforts to achieve common goals. Mentor junior team members and support their development within the team, particularly in understanding legal technology intricacies. Leverage individual strengths to enhance overall team performance.

What We're Looking For:

• 8+ years of relevant industry or consulting experience in the design, implementation, and maintenance of Legal Technologies and processes, preferably at SaaS companies.

• Demonstrated experience and expertise with Contract Lifecycle Management (CLM) systems, with a strong preference for Ironclad. Knowledge of other legal technology platforms such as SimpleLegal, OneTrust, and DocuSign would be a significant advantage.

• Expertise with Ironclad workflows, Ironclad API integrations, and Salesforce integration with CLM systems is a MUST, as you'll be heavily involved in these areas and partner with integration teams.

• A self-starter with the ability to work independently and drive projects forward with minimal supervision.

• Strong communication skills, with the ability to effectively communicate complex technical concepts to legal business users of varying levels of technical expertise.

• Experience with broader legal technology processes, including contract intake, negotiation, execution, data privacy compliance, vendor risk assessment, and legal spend management.

• Must be customer-focused and work effectively with cross-functional teams, including Legal, Sales, Finance, and IT.

• A growth mindset and a desire to stay up-to-date with emerging legal technologies, including Legal AI tools and their potential applications.

• Experience with Agile methodologies and scrum for project delivery.

• Experience promoting changes across development, test, and production environments for legal systems.

• As we are a global company and support users across multiple time zones, you may be asked to work ‘on-call’ or on a rotational shift basis. This could include weekends, but typically only during critical project phases or quarter-ends.

Nice to Have:

• Certifications related to legal technology platforms (e.g., Ironclad, Salesforce Administrator).

• Salesforce (Lightning) experience, particularly with managed packages and custom objects relevant to legal processes / Draft Quoting, Order Form, and SSA Terms

• Experience with application integrations and data validation for legal systems.

• Previous experience with APIs and query languages specific to legal platforms (e.g., Ironclad API, Salesforce SOQL).

• Experience with Jira & Confluence for project and documentation management.

• Familiarity with legal operations best practices and regulatory compliance requirements.

• Experience working with a global team across multiple time zones.

• Knowledge of emerging technologies and trends in legal systems, including AI and automation.

• Experience in change management and process re-engineering within legal departments.

Additional Information

Base Pay Range $127,680 - $175,560. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.